refund and returns policy

At Surbhi Ltd, we are committed to ensuring your satisfaction with our services. If you are not entirely satisfied with your purchase, we are here to help.

1. Return and Refund Eligibility

Due to the nature of our services—creating customized websites for online marketing—refunds and returns are handled on a case-by-case basis. Generally, refunds may be granted under the following conditions:

  • The service has not yet been started or delivered.
  • There was an error or issue on our part that affected the quality or delivery of the service.
  • You must request a refund within 14 days of the purchase date.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The project has been completed and delivered according to the agreed-upon specifications.
  • The customer decides to discontinue the service after the project has started.
  • Changes in personal preferences after work has commenced.

3. How to Initiate a Return or Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to surbhirana676@gmail.com with the subject line “Refund Request.”
  2. Provide Details: Include your order number, the reason for the refund request, and any supporting documentation or information.
  3. Review Process: Our team will review your request within 5 business days and determine if a refund is applicable.
  4. Refund Confirmation: If approved, we will notify you via email and process the refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

4. Fees and Costs

  • Cancellation Fees: If you cancel your order after work has begun but before completion, a cancellation fee of up to 50% of the total project cost may apply, depending on the amount of work completed.
  • Banking Fees: Any banking or transaction fees related to the refund process will be deducted from the total refund amount.

5. Specific Product Requirements

Given that our services are digital and customized, returns are not applicable. However, we will work with you to resolve any issues and ensure that you are satisfied with the final product.

6. Customer Support

If you have any questions about our Refunds and Returns Policy, please contact us:

We strive to resolve all issues fairly and promptly, ensuring that both our customers and business are protected.

7. Changes to This Policy

We may update our Refunds and Returns Policy from time to time. Any changes will be posted on this page with the updated date.

This policy should provide clear guidelines for your customers while also protecting your business interests.